Delivery

Important Information:
Your item will be delivered in 5 within 7 working days.
Where do you deliver?
Delivery is possible anywhere in the world. Secure home delivery anywhere in the world.
Where do your products come from?
Some of our products come from China because we do not have the equipment to produce certain components and others come directly from France.
What are the delivery times?
Delivery times depend on your place of residence. Your package is generally shipped within 4 to 48 hours maximum and delivered in 4 to 5 days in Metropolitan France. If you live in another country or overseas, this time varies according to the usual times France > to your destination.
Your La Guirlande Lumineuse items are shipped from a logistics center in Saint-Prim in France and another located in China.
How much does delivery cost?
Delivery costs vary from country to country and depending on the type of delivery selected. For example, standard delivery is free in Metropolitan France.
Exchanges and withdrawal
If your item The Light Garland does not suit you, you have a 30-day withdrawal period from the date of receipt of your package. If this is your case, please contact us at the following address: contact@la-guirlande-lumineuse.com

On the other hand, if your The Light String has a manufacturing defect or an anomaly not related to improper use, we will exchange it for you. You have 30 days after receiving your connected scale to contact us.

Customs fees

Depending on your place of residence, and more particularly in the French overseas departments and territories, Andorra and Monaco, customs charges may be requested by your delivery person and are in no way dependent on our will.

Additional costs when ordering
Some banks charge additional fees for your online purchases. These fees can vary from a few cents to €5, and are proportional to the amount of your order and are beyond our control. When you place an order on our site, we only receive the amount indicated at the time of payment.
If you notice an additional charge corresponding to your purchase on our site, please contact your bank. In some cases, it is possible to get a refund.
Note that this case is rare and is often attributed to foreign banks and destinations.
Where do your products come from?
Some of our products come from China because we do not have the equipment to produce certain components and others come directly from France.